REFUNDS, RETURNS & EXCHANGES POLICY

At Filthy Habits 4x4, we take pride in the quality of our products and want you to be happy with your purchase. Please read the following policy carefully before requesting a return, exchange, refund or replacement.

CHANGE OF MIND RETURNS

We accept change-of-mind returns within 14 days of delivery, provided the item:

- Is unused, unworn and unwashed

- Is in its original condition and packaging

- Is free from marks, makeup, odours, pet hair or signs of wear

Customers are responsible for all return postage costs for change-of-mind returns. Original shipping charges are non-refundable.

Once the item has been received and inspected, an exchange or store credit may be issued.

Sale, clearance, custom-made or personalised products are not eligible for change-of-mind returns. This does not affect your rights if an item is faulty.

FAULTY, DAMAGED OR INCORRECT ITEMS

If you believe you have received a faulty, damaged or incorrect product, please contact us as soon as possible by replying to your order confirmation email or through our website contact form.

Please include:

- Your full name

- Order number

- A description of the issue

- Clear photos or videos showing the entire product and the reported fault

We may request additional photos, videos or the return of the product so the issue can be properly assessed before a refund, replacement or other resolution is approved.

Please do not dispose of, alter or continue using the product while your claim is being assessed.

Where an item is confirmed to have a manufacturing fault, Filthy Habits 4x4 will provide an appropriate resolution in accordance with Australian Consumer Law. Depending on the circumstances, this may include a replacement, repair, refund or store credit.

STICKER & WINDOW BANNER CLAIMS

All stickers and window banners should be fully inspected before removing the backing paper or beginning installation.

If you notice an issue with the print, cut, design or product before installation, please stop and contact us before applying the sticker.

For sticker or window banner claims, we may request:

- A clear photo of the complete sticker or banner

- Close-up photos or videos showing the reported fault

- Photos of the backing paper and packaging

- Photos of the application surface

- Information about how the surface was cleaned and prepared

- Information about how and when the sticker was installed

- Photos showing the issue before and after installation, where available

As stickers are application-based products, a damaged or unsuccessful installation does not automatically mean the product was faulty.

The following are generally not considered manufacturing faults where assessment shows the issue resulted from:

- Incorrect installation or application

- Creases, folds, stretching or air bubbles caused during application

- Applying the product to a dirty, dusty, wet, oily, waxed, coated or unsuitable surface

- Applying the product over damaged, peeling or unsuitable paintwork

- Incorrect surface preparation

- Incorrect positioning or ordering the incorrect size

- Damage caused while removing or repositioning the sticker

- Use of pressure washers, automatic car washes, scraping tools or other external equipment

- Using windscreen wipers or washing the vehicle before the recommended curing period has passed

- Failure to follow the supplied application or care instructions

- Accidental damage, misuse, normal wear and tear or damage occurring after installation

Installation is the responsibility of the customer. We strongly recommend carefully following all supplied instructions or using an experienced installer if you are not confident applying the product.

Once a sticker or window banner has been installed, it cannot be returned due to change of mind.

STICKER REPLACEMENTS

Replacement stickers are not automatically issued based only on a description of the issue. Each claim will be reviewed using the information, photos or videos provided.

If a manufacturing fault is confirmed, an appropriate replacement or other remedy will be provided.

Where no manufacturing fault can be confirmed but Filthy Habits 4x4 chooses to provide a replacement as a gesture of goodwill, the replacement may be limited to one replacement only and additional postage charges may apply.

A goodwill replacement does not indicate that the original product was faulty and does not affect any rights available under Australian Consumer Law.

RETURN POSTAGE

Please contact us before returning any item. Returns sent without prior contact may result in delays.

For approved change-of-mind returns, the customer is responsible for return postage costs.

Where an item is confirmed to be faulty, damaged or incorrect, reasonable return postage costs will be handled in accordance with Australian Consumer Law.

We recommend using tracked postage, as Filthy Habits 4x4 is not responsible for return parcels lost or damaged while in transit.

REFUNDS

Approved refunds will be processed back to the original payment method.

Please allow additional time for your bank, payment provider or Afterpay to process and display the refund after it has been issued.

Original shipping costs are not refundable for change-of-mind returns.

AUSTRALIAN CONSUMER LAW

Nothing in this policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.